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Privacy Policy

Last updated: June 2025

Maple Clinic (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal information you provide directly, such as your name, phone number, email address, and IC/passport number when you make an enquiry, book an appointment, or fill out a consultation form.
  • Health-related information, such as medical history, skin/health concerns, or treatment preferences, if you submit this through a consultation or booking form. This is treated as sensitive personal data under the PDPA and is only collected with your explicit consent.
  • Technical information, such as your IP address, browser type, and pages visited, collected automatically through cookies and tools like Meta Pixel and Google Analytics for website performance and advertising purposes.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and confirm appointments
  • Provide clinic services and follow-up care
  • Send appointment reminders or promotional messages (where you’ve consented to this)
  • Improve our website and services
  • Run and measure advertising campaigns on platforms such as Meta/Facebook and Google

3. Sharing of Information

We do not sell your personal data. We may share information with third-party service providers who help us operate our business (such as clinic management systems, payment processors, or advertising platforms), and as required by law or regulatory authorities.

4. Cookies and Tracking

Our website uses cookies and similar technologies, including Meta Pixel, to understand visitor behaviour and improve our advertising. You can disable cookies through your browser settings, though this may affect how the website functions.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw your consent to marketing communications at any time
  • Request that we limit how we process your data, subject to legal and contractual restrictions

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors without parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: